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5 Ways Small Businesses Can Provide Excellent Customer Service
Small Businesses (SMBs) frequently confront the problem of providing large amounts of customer service with limited resources and personnel. But, providing outstanding customer service may help a small firm separate itself from larger competitors and establish a loyal client base. Personal touches provided by a small-business owner are appreciated by customers. More than half (58%)
Eskom load-shedding has reached DStv
MultiChoice, the parent company of DStv, has cautioned investors that it expects to generate lower revenue than expected for the fiscal year 2023. (FY2023). According to MultiChoice, subscriber growth and activity during the FIFA World Cup and the holiday season were insufficient to offset the impact of load-shedding. Although it did not specify how much
NFT support being phased down on Facebook and Instagram
Meta Platforms is discontinuing non-fungible token (NFT) support on Facebook and Instagram, according to Stephane Kasriel, the company's commerce and fintech lead. A business spokesman informed The Verge that testing of minting and selling NFTs on Instagram, as well as the ability to post NFTs on Facebook and Instagram, will be completed in the coming
South Africa's problem with petrol prices
In South Africa, gasoline taxes and profit margins have increased in the last 15 years, with different levies and retail and wholesale margins now accounting for 45% of total fuel price. With the exception of the 2014/15 and 2022/23 fiscal years, year-on-year fuel tax and margin increases have topped the consumer price index (CPI) every
Top-selling smartphones in South Africa have been announced
Samsung's Galaxy A series budget and mid-range smartphones lead device sales at two major mobile networks in South Africa and a prominent general goods shop. MyBroadband spoke with the country's four largest mobile networks, as well as many major online and physical smartphone retailers, about their best-selling smartphone brands and models in the first two
Another hurdle to load shedding for South Africa
According to the head of an agency that procures power from private producers, a scarcity of energy grid connections is a key barrier that must be solved as South Africa looks to expand the production capacity required to stop record outages. Since 2008, the continent's most industrialised country has seen cyclical blackouts due to national
Capitec presently has 20 million clients
Capitec has announced that it has reached a significant milestone, currently banking over 20 million customers. According to the bank's CEO, Gerrie Fourie, this solidifies the group's position as the largest retail bank in South Africa in terms of customer numbers, with a client base greater than the populations of Malawi, Zambia, and the Netherlands.
Expect stronger inflation numbers this month: Absa
According to Absa, South Africa's core inflation rate likely surged at the quickest rate in six years in February, owing to a steep spike in health-insurance costs. According to Absa economists led by Miyelani Maluleke, the core consumer price index, which excludes the impacts of volatile commodities like as food and energy, climbed an annual
CEO warns of food shortages in South Africa
Failing to solve load shedding could result in crop failure, higher food costs, and shortages of specific food goods in South Africa, according to Iain Williamson, CEO of the country's largest life insurer, Old Mutual Ltd. He stated in the company's most recent preliminary results for 2022 that this would significantly impede economic development in
New bank Opening in South Africa In 2024
Old Mutual says it is making headway in building a new bank in South Africa, having invested R1 billion in the initiative so far. In its full-year results for the fiscal year ending December 20, 2022, the firm stated that its preparations to establish "transactional capacity" within the company are advancing, with the new bank's
The Significance of Self-Compassion in Business
Great leadership, decision-making, and communication abilities are often top on the list of qualities we think of as qualifications for the C-suite. But what about compassion? Not at all. Yet, in my experience as an executive coach, I believe compassion, especially self-compassion, is one of the most important and underappreciated corporate leadership abilities. Even the
How Can Technology Startups Build Meaningful Customer Relationships?
Many people feel that having an exceptional, cutting-edge product that addresses genuine issues in a specific market is the key to running a successful technology firm. While this is undoubtedly an important component, most successful business owners have realised that it alone does not lead to widespread acceptance and retention of new clients. To prosper
A Look At 2023 Technology Trends
As business technology continues to advance at breakneck pace, there are several critical themes that will influence the corporate environment. Although the pandemic's impact looks to be fading, technology will play an increasingly diverse role in how organisations run, how consumers are supplied, and how data is maintained. In this post, I'll look at best
How Marketing Can Help Drive Technological Adoption
Nothing in technology, it is said, stays the same for long. And if you've spent any time in the IT industry, you're well aware of this fact. As we move through 2022 and the issues it brought (hello, supply chain disruptions and inflation), markets will continue to alter as technological advances are released. The overarching
SERIAL ENTREPRENEUR BATHABILE MOREKI TRANSFORMING MINING INDUSTRY WITH INNOVATIVE AND PROFITABLE MENTORSHIP METHOD
Bathabile Moreki, CEO of Township Economy Transformation in Franchise Eco-System (TETFE), is using her creative and profitable training technique to reform the mining business. TETFE provides developing mining entrepreneurs with skill training and compliance services, as well as assisting communities in strategically empowering themselves to prepare for and benefit from opportunities in mines in their localities.
Load shedding costs one of South Africa's largest retailers R1 billion
The Foschini Group (TFG), a homeware and fashion retailer, believes that rampant load shedding damaged TFG Africa's retail revenue by around R1 billion due to unexpected expenditures, missed trade hours, and decreased traffic in its stores during the fiscal year 2023. TFG reported in a trading statement for the fiscal year ended 31 March 2023
Major plans to decrease load shedding in Cape Town This month
The City of Cape Town says it is on pace to abandon load shedding and Eskom, with a fresh tender for the most substantial power purchase phase to be released in the coming weeks. Geordin Hill-Lewis, the city's mayor, announced on March 29, 2023, the opening of a 500MW tender to purchase power on the
How to Manage Identity Sprawl Using an Identity Fabric
The enterprise operates on SaaS, from HR to IT to manufacturing to finance. Yet, the fast adoption of SaaS services has resulted in a two-pronged danger of identity theft and hijacking of vital technologies used to manage the digital organisation. SaaS-generated identity sprawl has become a serious challenge with modern work relying on SaaS-delivered solutions.
Five Strategies for Increasing Productivity as a Small-Business Owner
Small-business ownership can be both a difficult and rewarding experience. The demands on a small-business owner's time and energy are never-ending, from keeping track of finances and operations to monitoring staff and making key choices. It's no surprise that many small-business owners struggle to be productive and efficient. But, in today's fast-paced and competitive corporate
The Next Big Thing To Watch Is The Internet Of Behavior
The world of technology is continually evolving, and with it, the creation of new communication protocols such as the Internet of Behavior (IoB). IoB provides a novel method for monitoring, controlling, and modelling human behaviour. As IT leaders in an ever-changing sector, we must remain ahead of new trends in order to reap the rewards.